---
title: FAQ
date: 2025-04-10T02:09:08Z
modified: 2025-08-11T12:01:52Z
permalink: "https://www.xintaivalves.com/faq/"
type: page
status: publish
excerpt: ""
wpid: 8747
featured_image: "https://www.xintaivalves.com/wp-content/uploads/2024/12/222.jpg"
timestamp: 2025-08-11T12:01:52Z
tags: []
---

# The Most Frequently Asked Questions You Want to Know

The answers to the most frequently asked questions about our products can be found here. Should you want to know more, we are at your disposal personally.

 [ Contact us
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## Enterprise Questions

##### Most frequent questions and answers

 <a tabindex="0">¿Nos puedes presentar tu empresa?</a>

Xintai valve group established in 1998, we have a workforce of 580 employees.Our precision machining bases located at four regions: Wenzhou Airport New Zone, Oubei, Tianjin, and Lishui.We have own foundry in Wenzhou. Our main products are ball valves, gate valves, globe valves, check valves butterfly valves, strainer, safety valve etc, mainly used in oil and gas, chemical, water treatment, power plant and defense sectors.

 <a tabindex="0">¿Cual es su producción anual?</a>

Nuestra producción anual es de 270.000 válvulas.

 <a tabindex="0">¿Qué certificaciones tienes?</a>

Our certifications include:

1. ISO 9001 (Quality Management)
2. ISO 14001 (Environmental Management)
3. ISO 45001 (Occupational Health & Safety)
4. CE Certification
5. SIL Certification (Safety Integrity Level)
6. API 6D, API 600, API 602 (Petroleum Industry Standards)
7. API 624 (Emissions Testing)
8. ISO 15848 (Valve Sealing Performance)

 <a tabindex="0">¿Tiene experiencia trabajando con líderes de la industria o proyectos notables?</a>

Yes, we have cooperated with customers in more than 50 countries around the world, like PETRONAS, PETROBRAS, PARCO, Argentina YPF,Singapore municipal water treatment project and so.

## Product Problems

##### Most frequent questions and answers

 <a tabindex="0">¿Cómo seleccionar el tipo de válvula óptimo para mis condiciones de operación?</a>

It is recommended to choose from the following 4 dimensions:

① Medium type (gas/liquid/corrosive substances)

② Working temperature (stainless steel and carbon steel are recommended for -29℃~200℃, and special alloys are required for ultra-high temperature)

③ Pressure level (cast iron can be used for low pressure PN16 and below, and forged steel is required for high pressure PN64 and above)

④ Control mode (manual/electric/pneumatic)Actuation Method: Manual/Electric/Pneumatic

 <a tabindex="0">¿Pueden proporcionar válvulas personalizadas?</a>

Yes, we can do customer-made valve, please provide specifications including size, pressure, material, end connections.

 <a tabindex="0">¿Qué clases de presión y estándares dimensionales cubren sus válvulas?</a>

Ball Valve:1/2″-48″(DN15-DN1200 ) Class 125-2500#(PN6-PN420)

Butterfly Valve: 2″-128″(DN50-DN3200 ) Class 125-600#(PN6-PN100)

Gate Valve: 1/2″-60″(DN15-DN1500 ) Class 125-2500#(PN6-PN420)

Globe Valve: 1/2″-24″(DN15-DN600 ) Class 125-2500#(PN6-PN420)

Check Valve: 1/2″-28″(DN15-DN700 ) Class 125-2500#(PN6-PN420)

 <a tabindex="0">¿Con qué estándares industriales cumplen sus válvulas?</a>

Our valves comply with the international mainstream standards API6D,API600,API602 standard, GOST standard, DIN standard, JIS standard, GB standard.

## Sales Problems

##### Most frequent questions and answers

 <a tabindex="0">¿Cual es su MOQ?</a>

No aceptamos ninguna solicitud en el conjunto MOQ.1.

 <a tabindex="0">¿Cual es su plazo de pago?</a>

Aceptamos principalmente T/T,30% para depósito, el saldo se paga antes del envío.

 <a tabindex="0">¿Cual es su tiempo de entrega?</a>

The normal delivery time is 45 days, it depends on the order volume and product complexity.

 <a tabindex="0">¿Proporcionáis muestras?</a>

Sí, proporcionamos muestras para una evaluación integral para garantizar que los productos producidos en masa cumplirán totalmente con las especificaciones del proyecto.

 <a tabindex="0"> ¿Puede proporcionarnos dibujos técnicos del producto?</a>

Yes, we provide technical drawings to ensure that the production is in full accordance with the drawings We normally provides drawings for customers to check and confirm before production.

## Service Problem

##### Most frequent questions and answers

 <a tabindex="0">¿Cómo se garantiza la calidad del producto?</a>

Contamos con un equipo profesional de inspección de calidad que realiza una inspección de calidad integral, desde la materia prima hasta la fundición, el acabado, el ensamblaje y la inspección final. Cada lote de válvulas incluye un informe de inspección para ofrecer a nuestros clientes productos de alta calidad y fiabilidad.

 <a tabindex="0">¿Cuánto dura el periodo de garantía?</a>

The warranty period is 12 months since shipment.

 <a tabindex="0"> ¿Qué debo hacer si tengo problemas durante el uso del producto?</a>

Please provide video or picture so that our engineering team can check the cause of the problem, and we will provide online technical guidance, and if necessary, we will resend a new set of product to you.

### Our Expert Will Respond to You Within 24 Hours

 [ Contact us
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